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Contact Centers Save Money
With
Real-Time Credit Card Authorization
December 6, 2001 --
Mountain View, CA: Delayed credit card
authorizations mean lost sales to contact
centers, but most don't know the steps they can
take to save both money and increase customer
goodwill.
A newly-issued Best Practices
paper - Contact Centers: Payment Processing
Operating Efficiencies - published by CyberSource
Corporation, a leading provider of risk
management and electronic payment solutions,
presents clear strategies that can result in
increased operating efficiency, increased agent
efficiency, increased conversion rates and
reduced processing fees. It gives examples of how
efficiency is realized with each best practice as
contrasted by more common industry practices.
"In the contact center
environment, seconds shaved from the time spent
on calls translates into big savings," says
report author, Michael Hartong, who has been
associated with all aspects of the contact center
industry - inbound, outbound, customer service -
for over a decade. "Unfortunately, most
contact center managers aren't aware of how much
time and money they are wasting on inefficient
payment processing."
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